My 30+ years’ career has been built on a lifelong passion for Customer Service, operation optimization and business support. Proactive, collaborative and authentic, I am a passionate business leader with a strong belief in cross functional collaboration. My preference is to be close to action, and being able to support the reality with the best organization, process and tools.

I am committed to business alignement which most of the time is about agility. Agility, efficiency, transparency I have always worked on.

My motto has always been ”transform complexity into strength”.

Enthusiastic about technology and project, I have always investigated to find or to create the innovative tools to support people.

Grateful for the people I have worked with over the past decades, I have collaborated with and led talented teams to deliver sustainable results, drive innovation and reinvent client relationship with a clear focus on customer satisfaction and added value.

 

At the same time, I will constantly seek opportunities to transfer my learning to others as well. We have much to share. As for legacy, my focus has always been on working towards a positive impact for my team, my company and built the future.